Cancellation Policy

Cancellation Policy for Training courses presented by Engineering Training and Mentorship (Pty) Ltd.

1. Purpose

The purpose of this policy is to establish clear guidelines in the event of cancellation of registration for courses before the start of the training.  This policy outlines the terms and conditions and the approval processes that must be followed.

2. Cancellations made by the student

 Upon registration and fees paid for the training course, the attendee (student) is guaranteed a place in the training session be it online or in a classroom.  Should the prospective student change his/her mind and would like to cancel the registration, the following cancellation procedure must be followed:

• The student must communicate to Engineering Training and Mentorship in writing of the cancellation of the registered course.

• If the cancellation is lodged within 14 calendar days from start of course, the student has the option of registering for the same course on another future date as per the training calendar or claim a full refund. Should the refund option be exercised, the refund will be made within 7 calendar days to the student, or

• If the cancellation is lodged within 7 calendar days from start of course, the student has the option of registering for the same course on another future date as per the training calendar or claim a refund of 75% of the course fee. Should the refund option be exercised, the refund will be made within 7 calendar days to the student, or

• If the cancellation is lodged on the day of the course but prior to the start of the course, the student may request that he/she participates in the same course on another date as per the training calendar. Engineering Training and Mentorship will decide whether it is feasible to accommodate the student as per the student’s request. Engineering Training and Mentorship will endeavour its best efforts to accommodate the student but in the event that the student cannot be accommodated in future courses (in the same year), the student will forfeit all payments made, or

• If the cancellation is lodged during the course, the student will forfeit all payments made.

3. Cancellations made by an Organisation

Organisations arranging in-house training,  are required to make payment 14 calendar days prior to the start of the course.  Upon registration and fees paid for the training course, the organisation would have  secured the services of ETM.  Should the organisation change its mind and would like to cancel the registration, the following cancellation procedure must be followed:

• The organisation must communicate to Engineering Training and Mentorship in writing of the cancellation of the registered course.

• If the cancellation is lodged within 14 calendar days from start of course, the organisation has the option of scheduling for the same course on another future date that can be accommodated by ETM or claim a full refund. Should the refund option be exercised, the refund will be made within 7 calendar days to the organisation , or

• If the cancellation is lodged within 7 calendar days from start of course, the organisation has the option of registering for the same course on another future date that can be accommodated by ETM or claim a refund of 75% of the course fee. Should the refund option be exercised, the refund will be made within 7 calendar days to the organisation , or

• If the cancellation is lodged on the day of the course or during the course, all payments will be forfeited by the organisation.

4. Cancellations made by Engineering Training and Mentorship(ETM)

3.1 In the event that ETM cancels a course, ETM will communicate this decision to all the registered students or organisation by writing prior to the start of the course.

3.2 ETM will provide the students or organisations with two options.  The student/organisations will have the option of a full refund within 7 calendar days from date of notification or to reschedule the training to a future date as per the training schedule.

5. Transfer of training from year to year.

In the event that a student/organisation ,that has paid in full for the registration of a training course , would like to postpone this training for the next calendar year, this request must be made in writing to ETM with 14 calendar days. ETM will endeavour to accommodate this request and may invoice the student/organisation for the difference in the new fees should there be one.